Privacy Policy

Effective Date: October 1, 2025

Families Getting Help (“Families Getting Help,” “FGH,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information when you visit our website or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address (when applicable)
  • Information submitted through contact forms
  • Appointment requests
  • Course registrations
  • Assessment responses
  • Payment information (processed through secure third-party payment providers)
  • Communications you send to us

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral sources
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide our services
  • Schedule appointments
  • Process purchases
  • Deliver online courses and educational materials
  • Respond to inquiries
  • Send requested resources
  • Improve our website and services
  • Communicate updates and promotions (you may unsubscribe at any time)
  • Prevent fraud and protect the security of our website
  • Comply with legal obligations

3. Payment Information

Payments are processed by trusted third-party payment providers. Families Getting Help does not store complete credit card information on its own servers.

Please review the privacy policies of any payment processor you use for additional information regarding how your payment information is handled.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may include:

  • Google Analytics
  • Meta Pixel
  • Google Ads
  • Other analytics and advertising tools

Cookies help us improve website performance, measure advertising effectiveness, and provide a better user experience.

You may disable cookies through your browser settings, although some portions of the website may not function properly.

5. Marketing Communications

If you provide your email address or phone number, you may receive communications regarding:

  • Educational content
  • Appointment reminders
  • Course updates
  • Newsletters
  • Promotions
  • Company announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

6. Text Messages

If you choose to receive text messages from Families Getting Help, message and data rates may apply.

You may opt out of text communications at any time by replying STOP.

7. When We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary with trusted service providers that assist in operating our business, including providers of:

  • Website hosting
  • Email communications
  • Customer relationship management (CRM)
  • Appointment scheduling
  • Payment processing
  • Marketing services
  • Analytics

These providers are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted, we will promptly delete it.

11. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information, subject to legal exceptions
  • Opt out of certain marketing communications

To exercise any applicable privacy rights, please contact us using the information below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revisions will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Families Getting Help

Email: help@familiesgettinghelp.com

Website: www.familiesgettinghelp.com

Phone: 435-705-5700

Address: 1031 S Bluff St. #104, St. George, Ut 84770